CountryPlace Mortgage in 113 Nature Walk Parkway #105

Customer Reviews about CountryPlace Mortgage:

• ★ ☆ ☆ ☆ ☆
  RUN LIKE LUCIFER HIMSELF is chasing you if you are even thinking of getting a mortgage here. We started this process near Memorial Day and are anticipating closing (for the third time) in 45 minutes (Aug 1) We were lied to, jacked around and generally ignored thru much of the process. Phone calls went unreturned, texts unanswered etc etc. I got the regional manager involved when Lonn Anderson told us THURS afternoon that we would not be closing Fri. The manager promised me we would close Mon July 31. On Monday I called the title company and they told us we were not even on the schedule for today. The manager at the title company finally told me we would close today at 1430 and I think we will. I am an independent trucker and madd special arrangements to come home on Thurs eve to be there for Fri closing. I came home empty from Atlanta as there was no freight available weds afternoon. That cost about $600. Now I have for four days at about $500/ day net. I can't recoup this loss and it is if no consequence to Countryplace. STAY THE HELL AWAY FROM THESE PROPLE. Colin and Cheryl Genge.
  By cmitchell genge, July 07, 2017
• ★ ☆ ☆ ☆ ☆
  One Star because it won't let me select Zero. Please do not use these people. Mr. Anderson is a terrible person. He told me it would be about 45 days to close on my house, it took them 85 days. They are full of excuses for their piss poor efforts. Everything they did took at minimum twice the time it should have taken. Mr Anderson doesn't answer emails and when he does you can tell that he didn't actually read the email you sent, he skimmed it for key words and responded with a generic answer that got me nowhere. Once I had to email him 3 times in a row with the same question because he would not answer it. Probably because he had no idea what was actually going on with the loan because he didn't care. His response had nothing to do with the questions I asked. I had to extend my closing date 3 or 4 times because they couldn't get their paperwork together. I was constantly asking if there was anything I could do to speed things up and every time I was told "no" and it "would be done soon" and then I wouldn't hear from anyone for weeks. Mr Anderson told me directly over the phone "I didn't even want I take this loan but my manager made me". This was one of his excuses for things taking so long. "I'm busy" he would say. "I've got over 200 loans on my desk" was another of his excuses. HIRE SOME PEOPLE TO DO THE WORK!! I spoke with his manager and he was full of excuses also. Backing up Mr Anderson's poor performance. My Realtor was blown away by their behavior. He said he'd never seen such incompetence and just could not understand why they took so long to do EVERYTHING. My pre closing statement from Mr Anderson was off by more than $5000 at one point and wasn't corrected until about a week before we closed. Countryplace had to pay some of my closing because their numbers were incorrect. Awful, awful, indifferent, uncaring people. Unless this is your very last option, do not even call them. Please.
  By Charles Smith, January 07, 2017

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